ScanCare Service Agreements

- Safeguarding Your Competitiveness and Profitability

A ScanCare Service Agreement with Preventive Maintenance ensures low downtime and stable operations for your production equipment – safeguarding your competitiveness and profitability

We provide professional service for industrial production equipment, weighbridge solutions, mobile weighing systems, and retail equipment. Our service offering extends beyond Scanvaegt products – we also service third-party equipment from other suppliers. This means you can consolidate all service needs with a single, reliable partner, simplifying your operations.

With a ScanCare agreement, you get a flexible service solution tailored to your company’s specific requirements. The agreement is composed of relevant services that support your equipment’s functionality and optimize its performance.

We offer the ScanCare agreement for a fixed annual fee, which can include everything from preventive maintenance, hotline support, and spare parts to unlimited visits, labour, and travel – ensuring full coverage and predictable service costs.

Your Benefits

Improved Accuracy and Efficiency

Regular maintenance ensures that your equipment is properly calibrated and operating at peak performance. This guarantees accurate results and helps maintain high productivity and operational stability.

High Uptime

All our maintenance visits follow a clearly defined protocol that ensures all critical wear parts are inspected and replaced before failure occurs – helping you avoid unexpected breakdowns.

Extended Equipment Lifespan

A ScanCare agreement with preventive maintenance can significantly extend the service life of your equipment – leading to substantial savings on investments in new production systems.

Lower Operating Costs

We fine-tune your equipment to ensure optimal performance with minimal consumption of electricity, compressed air, and water – reducing operating costs while also supporting your environmental and climate goals.

Scalable Service Agreements

- Tailored to your business

The scope of the service agreement is configured to meet all individual requirements for operational reliability, provide control over maintenance costs, and ensure optimal utilization and extended lifespan of your production equipment.

The ScanCare concept includes four general service packages – Premium, Standard, Basic, and Calibration – all of which are scalable and can be tailored to include the specific services relevant to your business. Below are examples of the four agreement types.

ScanCare Premium

• Individually agreed number of service inspections per year
• 4–8 hours response time
• Performance optimization of equipment
• 24/7 phone support
• Phone/web-based support for Software and Hardware
• All consumption of spare parts
• Critical spare parts kit at customer's site
• Verification with responsibility for compliance with regulations
• Calibration support
• Self-inspection
• Dedicated calibration specialist
• Online certificate service
• Calibration of weights
• Travel expenses
• 3-year extended warranty
• Training of technical personnel

ScanCare Standard

• Up to 2 service inspections per year
• 8 hours response time
• Performance optimization of equipment
• 24/7 phone support
• Phone/web-based support for Software and Hardware
• All consumption of spare parts
• Critical spare parts kit at customer's site
• Verification with responsibility for compliance with regulations
• Calibration support
• Self-inspection
• Dedicated calibration specialist
• Online certificate service
• Calibration of weights
• Travel expenses
• 2-year extended warranty
• Training of technical personnel

ScanCare Basic

• 1 service inspection per year
• Performance optimization of equipment
• Phone/web-based support for Hardware
• Verification check with responsibility for compliance
• Calibration support
• Self-inspection
• Dedicated calibration specialist
• Online certificate service

ScanCare Calibration

• Calibration with responsibility for compliance
• Support from Scanvaegt Calibration Laboratory
• Dedicated calibration specialist
• Online certificate service
• Calibration of weights